Information Technology Manager

Join Bill360 Inc. as our Full-Time IT Manager in Jacksonville, FL, and be at the forefront of innovation in the SAAS industry. This onsite role offers an exciting opportunity to lead a passionate team while diving into groundbreaking projects that enhance customer experiences. Immerse yourself in our vibrant company culture characterized by energy, fun, and a profound commitment to customer-centric solutions. You'll collaborate closely with cross-functional teams, tackling complex challenges and driving technological advancements.

We value problem solvers who are hungry for growth and dedicated to fostering a high-performance environment. You can make a tangible impact as we pave the way for future technologies. If you're ready to elevate your career in a dynamic and forward-thinking organization, we want to hear from you!

Who are we? An Introduction

Bill360, Inc. is a fast-growing financial technology company, developing cloud-native software that automates critical financial processes. At Bill360, you'll be working in a collaborative environment alongside fintech experts who are passionate and innovative. We embrace challenge and foster creativity within a culture that helps you develop as a person and a professional. Our leadership team believes in an open-door policy and full transparency, hosting monthly town hall meetings. Bill360 doesn't just offer you a job, we offer you a chance to learn, grow, and create a career you can be proud of.

What does a IT Manager do?

Join Bill360 Inc., a pioneering force in the cloud-based B2B Accounts Receivable marketplace, as our IT Manager. In this critical role, you will administer, support, and secure a variety of internal systems and hardware essential for our team's efficiency both remotely and in our office. As part of a growing fintech start-up, you will have the chance to address significant pain points within our proprietary platform, which features fully embedded financial products. This is a fantastic opportunity to showcase your skills while continuing to expand your technical expertise. Located in the vibrant Baymeadows/Southside area of Jacksonville, FL, this in-office position promises a dynamic work environment and the chance to contribute to an exciting future at Bill360.

Are you a good fit for this IT Manager job?

To thrive as the IT Manager at Bill360 Inc., you will need a robust skill set that encompasses leadership, infrastructure management, security compliance, and operational support. Your expertise should include developing and implementing IT policies, leading departmental operations, and managing IT projects. Proficiency in Office 365 administration, IP telecommunications, and endpoint security tools is crucial. Strong troubleshooting skills for hardware, software, and networking issues will empower you to provide effective front-line support. You should also be familiar with compliance standards such as PCI DSS and possess a foundational knowledge of security policies.

Excellent analytical, communication, and interpersonal skills will facilitate effective collaboration with various stakeholders. A minimum of an associate degree in IT or relevant experience is required, along with familiarity with Salesforce and HubSpot platforms. Bonus points for certifications such as MCP, A , or CCNA. Join us and leverage your talents to drive success in our dynamic fintech environment!

Knowledge and skills required for the position are:

Leadership and Strategy

• Develop and implement IT policies and best practice guides for the organization
• Plan, organize and lead the IT department's day-to-day operations.
• Lead IT projects including the design and deployment of new IT systems and services

Infrastructure Management

• Lead the configuration, deployment, maintenance, troubleshooting, management, and support efforts for computer workstations, laptops, printers, mobile devices, phones, audiovisual systems, and other computer and telecommunications hardware and software.
• Collaborate with hardware and software vendors to ensure timely product delivery, overseeing the installation of new equipment according to schedule.
• Provide daily front-line support, analyzing, troubleshooting, and resolving issues related to IT infrastructure and software.

Security and Compliance

• Ensure compliance with legal and regulatory requirements with a particular focus on PCI DSS.
• Ensure security of data network access and backup systems.
• Contribute as a member of the Bill360 Security Team utilizing various security tools to monitor alerts continuously. Investigate alerts and escalate as outlined in our security policies.
• Conduct information security training and awareness programs to educate employees about their roles and responsibilities in protecting the organization's information assets.

Budget and Forecasting

• Manage the annual IT budget and ensure cost-effectiveness.
• Forecast IT requirements and upgrades to support organizational growth
• Manage the software license inventory, oversee software licensing and establish policies and procedures for upgrades and standardization.

Support and Service

• Supervise and resolve user tickets concerning hardware software and networking. Provide comprehensive reporting on ticket status.
• Enforce and implement IT policies, standards, and procedures ensuring the confidentiality, integrity, and availability of the organization's information assets.
• Act as the technical owner for internal systems and software including phones and office tools such as Office 365.
• Serve as the technical administrator collaborating with the Salesforce Admin for Salesforce and the HubSpot Admin for Marketing tools. Ensure a comprehensive end-to-end solution for marketing sales, implementation, support, and customer success.
• Undertake additional tasks as necessary to support the efficiency and effectiveness of IT operations as assigned.

What you need to be successful in this position:

• Proven experience as an IT Manager or similar supervisory role
• Strong knowledge of Office365 support and administration
• Email, Teams, SharePoint, Office Productivity Suite
• IP Telecommunications such as Zoom / Teams
• Strong troubleshooting skills for end user desktop / mobile device / printer issues
• Endpoint Security Tools such as Microsoft Defender and others
• Email Security Tools such as Microsoft Defender and others
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills to work effectively with a range of stakeholders.
• Attention to detail and ability to work independently.
• Familiar with security policies and controls for PCI DSS, SOC 2 Type II, HIPAA, or ISO compliance
• Associate degree in Information Technology, Computer Science or related field, or 5 years of experience in a support technician role.
• Knowledge and experience troubleshooting hardware, software, networks, and basic operating system functionality or equivalent.
• Knowledge and experience supporting Microsoft Office products/Office 365.
• Knowledge and experience supporting Microsoft desktop technologies and all internet browsers.
• Knowledge and experience working with and supporting Salesforce and HubSpot platforms.

Bonus points:

• Microsoft Certified IT Professional (MCP)
• A , Network , or other IT standard certifications
• Cisco Certified Network Associate (CCNA)
• ITIL certification

Join us!

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://bill360.isolvedhire.com/jobs/1446466-462017.html