What are the responsibilities and job description for the Vice President Ancillary Services position at Billings Clinic?
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
Vice President Ancillary Services
GENERAL ADMINISTRATION (BILLINGS CLINIC CLINIC)
req9349
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: (Exempt)
Starting Salary DOE
Responsible to contribute to the growth and profitability of Billings Clinic by professionally managing services and activities for multiple ancillary service lines and for strategic planning and administration of Billings Clinic. Establishes plans, directs, coordinates, and maintains all standards of practices and operating policies for ancillary departments, and evaluates the services across the continuum of care to improve quality care and the utilization of staff resources. Responsible to drive, support and model a service-oriented culture focused on employee satisfaction, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Areas of responsibility may include pharmacy services, radiology/medical imaging, laboratory, design and construction, facilities management, security, inpatient therapies (PT, OT, speech), dieticians, hospital respiratory services, hyperbaric medicine, EVS and food & nutrition services.
Essential Job Functions
- Develops, implements and assists in the advancement of the mission, vision, and values of Billings Clinic establishing a vision of excellence with a customer service orientation and demonstrated quality outcomes. Participates in establishing philosophy and culture of Billings Clinic. Leads groups through strategic planning sessions and motivates team to execute strategic objectives.
- Develops a plan of care, establishes goals proactively with key stakeholders, monitors progress, address challenges, and completes work timely, is progressive in attitude and action and follows through on set plans.
- Ensures the success and credibility of Billings Clinic through the delivery of innovative, quality, cost efficient programs. Leads the administration and ongoing refinement of comprehensive programs, including well defined protocols, policies and procedures assuring high quality standards and the cost effective delivery of the appropriate level of care in the appropriate care delivery setting. Assures the highest standard of clinical outcomes, patient satisfaction, and responsive/accessible customer service. Provides consultation services for community and health care providers.
- Responsible to build strong relationships with key shared services partners, strategic partners, physicians and co-workers to achieve the expectations and key objectives identified.
- Develops, coordinates, and manages operating systems and operational standardization, service standards, approaches, and policies across the organization.
- Leads ancillary services in the overall marketing, program development, and service priorities. Coordinates with key stake holders to assure continuity in pursing system goals and synergy in implementing plans. Identifies and addresses synergies/problems across the services, within the community and across the regional service area. Communicates relevant developments to staff.
- Oversees the operational and strategic functions of assigned ancillary service departments. Engages in business development, strategic analysis of new services, and activities that grow business in the ancillary service lines.
- Develops/maintains financial and budgetary goals/objectives and oversees/assists with the development of departmental business plans which support Billings Clinic mission, vision, values. Communicates and coordinates corporate and administrative information for use by Billings Clinic leadership and governing bodies, including feasibilities, projections, and results reporting.
- Directs the appropriate utilization of organization’s resources.
- Assesses and analyzes appropriate client, clinical and/or financial information and/or other cost/benefit analysis to assist with business evaluation and planning.
- Works to meet and exceed budget through optimizing and maximizing revenue streams and effectively managing expenses.
- Ensure resources are utilized responsibly, monitors operating budget throughout the year and makes decisions regarding priorities of capital needs.
- Practice process improvement principles and oversees assessment and improvement of the quality of the service and patient care provided. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to services provided and ensures compliance.
- Assures appropriate level of understanding, awareness and compliance with all applicable federal, state and agency laws, regulations, guidelines and professional standards of practice.
- Works with support services, such as Operational Excellence, Risk Management, and Quality to develop systems and quality improvement programs to ensure a culture of accountability, patient safety, quality and value.
- Supports research and assures evidence based practice in the delivery of services in assigned areas of responsibility.
- Aligns patient satisfaction measurement and improvement program with organizational goals
- Proactively seeks out potential issues and puts solutions in place
- Works with leadership team to identify, recruit, and hire staff to provide and support ancillary services
- Responsible for assuring appropriate management practices, maintenance of appropriate staffing levels competency assessment, staff orientation, ongoing education and development in all areas of responsibility.
- Establishes culture and standards; participates, fosters, demonstrates and encourages an ethic of open communication and teamwork throughout the organization and in the community. Builds an environment of shared commitment to Billings Clinic goals and responsibility to achieve quality outcomes. Maintains a high level of satisfaction within Billings Clinic among physicians and employees by providing an environment conducive to maximum individual and collective productivity.
- Participates in professional, charitable, social and other activities that cultivate relationships.
- Analyzes and understands the needs of the community and responds to those needs; champions, facilitates, supports and collaborates on clinical quality initiatives that will improve the health of the patients served.
- Is a positive voice in the community, facilitates an understanding of community and health care trends and needs, and serves as a community resource on various health care topics. Participates in community events.
- Participates in evaluating, selecting and integrating health care technology and information systems that support quality of care/financial needs and efficient use of resources.
- Develops monitors and responds to a full range of financial, service and quality indicators/key metrics in all assigned areas of responsibility.
Minimum Qualifications
Education
- Graduate Degree: Master's Degree in a related field.
Experience
- 3 years of senior level operations management/leadership experience, preferably in an integrated health care delivery system.
- 2 years of successful experience managing multiple departments/service lines.
Certifications and Licenses
- MT Driver License or ability to obtain one at hire and ability to be insured to operate organization vehicles.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
