What are the responsibilities and job description for the Senior Service Manager position at Billingsley Property Services II, Inc.?
Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.
We are seeking an experienced Senior Service Manager to oversee the maintenance and service operations of two prestigious Class A properties—one stabilized and the other in the lease-up phase. The ideal candidate will be responsible for managing a broad range of maintenance and capital improvement projects, ensuring that all activities adhere to the allocated budget and uphold the highest standards of quality and efficiency.
Key Responsibilities :
- Collaborate with the Portfolio Manager to monitor and manage Turnover, Capex Funds, and Repair & Maintenance Budgets.
- Assist in the development and management of the service budget, ensuring alignment with financial forecasts and operational goals.
- Negotiate and manage service contracts, overseeing vendor and contractor engagements to ensure compliance with quality standards and budget constraints.
- Conduct comprehensive inspections across various areas including turnovers, pools, landscaping, and amenities, ensuring they meet our high-quality standards.
- Implement and oversee preventive maintenance programs, ensuring timely completion of necessary repairs and maintenance.
- Develop and maintain emergency action plans for both properties.
- Hire, train, and manage maintenance staff, fostering a productive and engaged team environment.
- Evaluate staff performance, provide coaching, and take corrective actions when necessary, including staffing decisions.
- Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations regarding property maintenance and management.
Performance Requirements :
Qualifications :
Why Join Us? You will be part of a dynamic team that is dedicated to providing exceptional service to residents and maintaining the highest level of satisfaction at some of the most prestigious properties in the industry. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.
Commitment to Excellence : Our mission is to uphold the highest standards of service and excellence. Our leaders are committed to fostering a workspace that embodies integrity, accountability, and a passion for exceeding expectations.
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