What are the responsibilities and job description for the Operations Assistant position at Billor?
About us
At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.
About the role
Assist in daily yard operations, ensuring the seamless execution of logistics, vehicle preparation, and efficient support for the company’s operational goals. Collaborate with teams to maintain safety, organization, and productivity.
Responsibilities
1. Operational Strategy and Development
- Process Execution: Assist in implementing efficient vehicle preparation and delivery processes.
- Operational Research: Support the analysis of operational trends to optimize workflows.
- Collaboration: Work closely with logistics teams to align operational activities.
2. Service Management
- Delivery Quality: Ensure high-quality standards in vehicle inspections and preparation.
- Client Interaction: Assist in managing client expectations for vehicle delivery and logistics timelines.
3. Team Leadership and Management
- Support: Provide guidance and support to team members during daily operations.
- Training: Participate in training sessions to enhance operational efficiency and knowledge.
4. Inventory and Logistics Coordination
- Inventory Updates: Maintain accurate inventory records for vehicles and flatbed kits.
- Coordination: Assist in vehicle testing and ensure smooth logistics scheduling.
5. Customer Feedback and Improvement
- Feedback Analysis: Collect and report client feedback on vehicle readiness and delivery timelines.
- Improvement Planning: Suggest process improvements for operational excellence.
6. Collaboration and Coordination
- Cross-Department Support: Collaborate with maintenance and administrative teams to meet operational objectives.
- Clear Communication: Facilitate effective communication between teams and stakeholders.
7. Reporting and Analysis
- Activity Reports: Prepare reports on inventory and logistics performance.
- Performance Review: Assist in analyzing operations data to identify trends and opportunities.
8. Strategic Planning
- Objective Setting: Contribute to operational goal-setting processes.
- Execution: Support the implementation of strategies to achieve operational efficiency.
Qualifications
- Prior experience in yard or logistics operations is preferred.
- Strong organizational, communication, and time management skills. CDL license is desirable.
- Basic understanding of vehicle operations and logistics systems. Proficiency in English; Spanish is a plus.
