Chief Operating Officer

Biltmore Ear, Nose & Throat was founded in 1972 to provide uncompromising patient care. That is still our mission today, and the reason why more area physicians trust us to care for their patients than any other Phoenix area practice! We specialize in ENT, Allergy, Audiology, Facial Plastics and Sleep Medicine. We are looking for motivated team members to join our practice to help us continue our mission in providing the best patient care possible. Staff morale is a #1 priority for us, we like to keep things professional but fun.

Biltmore ENT offers a generous and inclusive Benefits Package to our employees:

• Medical- Employee covered at 70% by Employer- This means the employee is only responsible for 30% of their medical benefit per month.

• Vision- Employee covered at 70% by Employer- This means the employee is only responsible for 30% of their medical benefit per month.

• Dental- Employee covered at 100% by Employer- This means the employee is only responsible for 0% of their medical benefit per month.

• Short-Term Disability and Long-Term Disability

• GAP Insurance

• Pet Insurance

• 401K with employer match

• EAP Program

We value our employees’ health and wellness and believe in the investment.

Essential Duties and Responsibilities:

Under the general supervision of the Physician Owners the Chief Operating Officer (COO) is responsible for overseeing operations of medical practice. The Chief Operating Officer supervises staff and oversees the management of all clinic activities and staff.

• Responsible for developing and implementing the clinic’s mission and strategic vision.
• Provides leadership in developing planning and implementing the clinic’s business plans to the Physicians.
• Recommends, develops, implements improvements for the practice.
• Informs board about current trends, problems and medical activities to facilitate policy making.
• Establishes, secures approval and overseas clinic operating policies and procedures.
• Participates and coordinates the physician recruitment.
• Oversees efforts for recruitment, development, performance evaluation of employees.
• Oversees the business and financial affairs of the clinic and fiscal management in conjunction with the practice CPA.
• Oversees and manages the billing and collection processes/department.
• Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
• Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties. Initiates appropriate changes.
• Encourages community education by initiation participation in health fairs and events to promote awareness. Responsible for managing the overall marketing activities of the practice.
• Represents the clinic in its relationships with other health organizations, government agencies, and third-party payers.
• Manages all practice managed care relationships, including monitoring of related reimbursement, negotiation with third party payers, provider credentialing, and maintenance of contracts.
• Serves as liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory bodies.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• Maintains strictest confidentiality.

Minimum Education Requirements:

• Education: Bachelor’s degree and Master’s degree in Healthcare or 2 years as Practice Administrator.

Minimum Knowledge, Skills and Abilities:

• Training and experience: Two years of medical clinic administrative experience preferred.
• Internet, email, MS Office and data entry skills required. Unless otherwise indicated, two years of current experience within the last year in a comparable job classification required.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
• Ability to pass state/federal background security check.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Ability to read, write and effectively communicate in English.
• Ability to understand medical/surgical terminology.

Physical Requirements:

The primary work location is in a general office environment, with a noise level of office conditions.

Ability to walk, stand, bend, squat, climb, kneel, turn, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 20lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate a computer, printer, fax, and telephone. Requires common, correctable vision and hearing and the ability to discern duties as necessary to perform job functions accurately.

Disclaimer:

Please note that we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All job duties and responsibilities must be performed with or without reasonable accommodations. This is not an exhaustive list of responsibilities, skills, duties, requirements, or working conditions. Biltmore ENT reserves the right to revise the position's functions and duties or require that additional or different tasks be performed when circumstances change (i.e., emergencies, staff shortages, workload changes, rush jobs, or technological changes).