What are the responsibilities and job description for the Personal Lines Account Manager position at Biltmore Insurance Services?
Job Description
Join Biltmore Insurance Services, a reputable name in Tucker, Georgia, renowned for excellence in customer service. As our dedicated Personal Lines Account Manager, you will be the pivotal link between our clients and our innovative insurance solutions. We are a company that values personal interaction and is deeply rooted in our community, which is why this role is based entirely in our Tucker office. Here at Biltmore, we foster a supportive and energetic work environment that encourages growth, learning, and collaboration. We seek an enthusiastic and driven individual who is eager to make a difference in the lives of our clients by offering personalized insurance solutions. This role offers an exciting opportunity to develop your career while helping clients secure their futures. If you're looking to grow with a positive and inviting team dedicated to customer satisfaction, we'd love to hear from you.
Benefits
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Client Interaction: Act as the primary point of contact for clients, addressing inquiries and handling all account service needs.
Policy Management: Manage and oversee personal lines insurance policies, ensuring timely renewals and updates in line with client requirements.
Risk Assessment: Analyze and evaluate clients' coverage needs, recommending appropriate adjustments to policies.
Customer Service: Provide exceptional service by promptly responding to client requests and resolving issues effectively.
Documentation: Maintain accurate client records and complete necessary documentation for policy changes and renewals.
Relationship Building: Foster strong, long-term relationships with clients to ensure satisfaction and loyalty.
Requirements
Experience: Minimum of 3 years in a customer service or account management role, preferably within the insurance industry.
Licensing: Active Property & Casualty license in Georgia is required.
Communication Skills: Strong verbal and written communication skills essential for effective client interaction.
Customer Service: Demonstrated ability to meet and exceed client expectations with a focus on detailed service.
Problem-Solving: Strong analytical skills with the ability to resolve complex client issues promptly.
Technical Skills: Proficiency with industry-standard software and CRM systems.
Team Collaboration: Ability to work well within a team and contribute to a positive work environment.
Organizational Skills: Exceptional organizational skills with attention to detail and the ability to manage multiple accounts simultaneously.
