Graduate Admissions Systems Specialist - Binghamton University

Budget Title: Senior Staff Assistant (SL-3)

Salary: $55,151 (commensurate with experience)

Binghamton University is seeking a qualified candidate for the position of Graduate Admissions Systems Specialist. Working as a key member of the team in the Office of Graduate Recruitment and Admissions the incumbent will provide functional system support for admissions and recruitment by helping to maintain and manage the Graduate Admissions Customer Relation Management (CRM) software, Slate.

Essential Functions:

• Provide system support for the Graduate Admissions CRM (Slate), troubleshooting errors, implementing new features, upgrading legacy tools, and developing enhancements, automations, workflows, and rules
• Integrate new degree programs and third-party admissions applications, including CAS
• Support CRM system training for new users, manage security permissions, and ensure back-up coverage for essential functions
• Monitor the flow of admissions applications within the CRM, recommend process improvements, assist with annual cycle preparation, and ensure accurate data transfer to the student information system
• Maintain data integrity for prospect and applicant information, including user access group management
• Build and maintain queries and reports to assess daily operations and workflows
• Assist in building and maintaining prospect creation and lead generation systems
• Support the creation of new source formats and automated feeds from third party systems and vendors
• Develop and maintain documentation on system processes and updates
• Build and maintain portals and forms for applicants and internal/external users to streamline recruitment and admissions processes
• Plan and implement annual CRM (Slate) upgrade strategies
• Identify, implement, and document new Slate CRM functionalities, including timelines, testing, and training plans
• Oversee the integration of admission data across Slate CRM and other enterprise systems, collaborating with IT and Institutional Research
• Supervise Graduate Assistants or Student Assistants

• Bachelor's degree (or higher)
• Experience working with customers/clients
• Excellent attention to detail and organizational skills
• Demonstrated ability with learning new systems/technology
• Excellent analytical, problem-solving, and multitasking skills
• Demonstrated ability to communicate effectively in a fast-paced office environment and work effectively in a team environment

Preferred:

• Master's degree (or higher)
• At least one year of experience working with any CRM System (e.g., Slate, Salesforce, etc.)
• At least one year of experience working with a student information system (e.g., Banner, PeopleSoft, etc.)
• At least one year of experience providing training or instruction
• Experience in higher education

Visa sponsorship is not available for this position

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.