Student Services Specialist, Graduate School Dean's Office - Binghamton University

Budget Title: Senior Staff Assistant (SL-3)

Salary: $60,000 - $70,000

The Graduate School seeks a creative and forward-looking individual to implement graduate student success initiatives. This individual will play a crucial role in providing comprehensive support to graduate students throughout their academic journey. The Student Services Specialist will assist students with administrative processes, provide guidance on academic policies, assist with the management of graduate student records, including tracking degree progress, enrollment, and academic standing. This is a student-facing position that will interact with walk-ins and appointments to address graduate student matters. The individual will also play an important role in communicating campus-wide services available to support graduate students, as well as facilitate communication between students, their academic advisors, and graduate program directors.

Duties will include but are not limited to:

• Review and edit graduate policies/procedures contained in the University Academic Guide
• Handle enrolled graduate student issues/processes and provides general advising and guidance as needed
• Process enrolled graduate student forms, such as Late Add/Drop/Withdrawal, Semester Withdrawal, Request for Leave of Absence, Request for Extension to the 5-Year Limit, Request for Transfer Credit, Outside Examiner nominations and appointments, Admission to Candidacy (ABD), etc.
• Review and approval of dissertation and thesis submissions for degree candidates, including submissions to Proquest
• Assists the Office of Student Records with degree conferral each Fall, Spring and Summer
• Maintain accurate student records and data related to program progress, milestones, and other academic activities
• Prepare, send, and archive communications regarding changes to academic standing and funding eligibility
• Support the planning and execution of graduate student events, such as orientations, professional development seminars, and social activities
• Provide administrative support to Graduate Council, including coordination of meetings, membership, and follow-through on action items of the council
• Respond to queries from current and prospective students
• Perform website updates and maintenance as necessary
• Maintain Graduate School listservs and provide staffing support to Graduate Council

• Bachelor's Degree (or higher)
• Relevant experience in an office setting
• Experience working with confidential information
• Experience with business management tools including spreadsheets, word processing, calendar tools, and presentation software
• Experience managing a range of social media platforms
• Ability to work on and prioritize multiple projects simultaneously
• Detail oriented with excellent oral and written communication skills

Preferred:

• Master's degree (or higher)
• At least 1 year of professional experience, post-Bachelor's
• Professional experience in a college or university setting

Visa sponsorship is not available for this position

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.