Parking Operations Manager - Binghamton University

Budget Title: Senior Staff Assistant (SL-3)

Salary: $56,000 - $61,000

Binghamton University is seeking a Parking Operations Manager to join the Transportation and Parking Services (TAPS) team. This position is responsible for overseeing the daily operations of the Parking Office, ensuring efficient service delivery through staff management, revenue monitoring, enforcement of parking policies, and customer service resolution. The role also includes supervising parking attendants, maintaining parking equipment, and coordinating special event parking logistics.

Responsibilities include:

• Collaborate with University departments to coordinate parking needs on campus
• Hire, train, and supervise permanent and temporary office, enforcement and event staff
• Oversee daily operations of both office and field staff to ensure adherence to parking policies and procedures
• Ensure compliance with cash handling policies, revenue collection procedures, and equipment protocols
• Adjust staff schedules as needed to provide adequate coverage for parking operations and special events, including maintaining an on-call rotation
• Address customer concerns related to parking access, violations, and fees, providing prompt and effective resolutions
• Coordinate maintenance and repairs of parking equipment, including pay stations, access gates, and lighting systems
• Authorize purchasing of vehicles, equipment and supplies as needed
• Work with Facilities Management to maintain parking lots, optimize space utilization, and manage lot layouts
Analyze parking usage and revenue data to identify areas for operational improvement

The successful candidate will have:

• Excellent leadership skills with the ability to effectively manage and motivate a team
• Excellent communication and interpersonal skills to address customer inquiries and concerns
• The ability to multi-task, maintain attention to detail, and solve problems effectively
• The availability to work occasional nights and weekends (as required)

• Bachelor's degree from an accredited college
• Minimum of two years of operational experience in parking services
• Physical ability to work extended hours during special events, including standing for long periods and lifting up to 30 pounds
• A valid Driver's License to operate a vehicle in NYS

Preferred:

• Experience with parking management software and reporting tools
• At least three years of experience working on a residential college campus
• Experience with cash handling procedures and PCI compliance

Visa sponsorship is not available for this position

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.