What are the responsibilities and job description for the Global ServiceMax Enablement Specialist position at Bio-Rad?
Bio-Rad’s Global Commercial Operations (GCO) Commercial Effectiveness team equips commercial employees with the skills to drive business results. The company uses ServiceMax / Salesforce to manage technical support and field service operations. Consistent global usage is crucial for actionable data, requiring Customer Technical Support and Field Service teams to effectively manage Cases, Work Orders, Parts, Installed Products, and Service Contracts. The Global ServiceMax Enablement Specialist will collaborate with Global Service Operations and regional Service Management to understand system expectations. They will define key messages, assess impacts, and develop change management plans for user enablement. The role includes designing, implementing, and maintaining a scalable training program to ensure employees can efficiently use ServiceMax. Responsibilities include creating engaging training materials, coaching tools, and communications.
How You'll Make an Impact :
- Drive 5 change management, instructional design, and / or communications projects simultaneously.
- Collaborate with Global Commercial Operations stakeholders to understand processes being introduced or refined.
- Leverage a change management methodology to independently develop four essential change management plans (Communication, Training, People Manager, and Sponsor) to address resistance and ensure successful process implementation.
- Make innovative recommendations to drive ServiceMax adoption and user success.
- Develop multi-channel communications for all levels of the organization to generate awareness about excitement about and reinforce ServiceMax changes (i.e. emails, SharePoint sites, videos, etc.).
- Develop engaging training materials (i.e. eLearning modules, assessments, virtual and in-person instructor led training courses, webinars, scenarios, exercises, videos, and quick guides using a broad range of technologies) and analyze the impact following Kirkpatrick Model and change management measurement tools
What You Bring :
Location : Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.
Total Rewards Package : At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.
Benefits : We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!
Compensation : The estimated base salary range for this position is $83,000 to $140,500 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.
Who We Are : For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
EEO Statement : Bio-Rad is an Equal Employment Opportunity / Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.
Salary : $83,000 - $140,500
