What are the responsibilities and job description for the NetOps NOC position at Biogensys?

Job Description

We are hiring a NetOps (NOC) for one of our clients in Maricopa, AZ.

Job Description :

This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data / voice network.

Skills Required :

Assists in the technical support, problem resolution, planning, and managing of the converged data / voice network that includes wired and wireless technologies.
Interact with customers as the primary point of contact for the network operations team.
Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
Monitors the network for unauthorized activities; maintains network security.
Act as a primary interface with equipment vendors for resolving problems.
Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary.
Participates in procurement of RMA network equipment.
Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network

Experience Required :

Ability to communicate effectively with customers, management, staff and equipment vendors.

Knowledge of secure network switching / routing and layer 1 cabling.

Knowledge of research methods and techniques for networking solutions.

Knowledge of principles of business system analysis, including the analysis of procedures, equipment and methods.

Ability to quickly evaluate and resolve customer problems directly with customers.

Ability to analyze, interpret and present research findings Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors and users is crucial.

Education Required :

Associates Degree in Computer Science, Information Technology, or a closely related field and one (1) year of experience with wide and local area networks including experience with common-carrier data network.

An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis

Education Preferred :

Experience utilizing network management tools such as Solar Winds and Service Now.

Preferred Training, Certifications and / or Other Special Requirements : CCNA

Additional Information :

Must be willing to work overtime and rotating shifts as required.

About Us :

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text / SMS messages from us. Thank you.

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