Site Manager, Donor Center

SUMMARY

This position will assist with the development and implementation of policies and procedures relating to donor center operations. Provides direction, training and mentoring to team to facilitate efficiency and effectiveness of all processes related to the Donor Center. Accountable for maintaining all safety and regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for the leadership and supervision of Donor Center operations including production, excellence in customer and donor service.
  • Has overall authority for donor center operations, this includes production goals, monitoring net yields, and implementing improvement plans as needed.
  • Establish and maintain necessary staffing to manage site workload.
• Ensures site quality compliance of Standard Operating Procedures (SOPs), State and Federal regulations, OSHA, CLIA, and cGMPs standards to ensure facility compliance.
  • Review site Quality Control and take part in Quality Assurance initiatives.
  • Implement effective corrective action plans as appropriate for non-compliance, customer complaints, departmental deviations.
• Assist in determination of donor eligibility, management of donor reactions and/or incidents, review of testing and donor notification of eligibility to donate per SOPs.
  • Collect and aid in donation procedures as appropriate.
• Aid in the Implementation donor retention improvement and corrective action plans and Identify opportunities enhanced efficiencies and for improved quality and compliance of both product and workflow/environment.
  • Monitor donor retention and ensure efficient donor flow.
  • Meet daily, weekly, and monthly deadlines and maintain operational records.
  • Develop and foster a center philosophy of continuous improvement and support company values.
• Oversee donor screening process, phlebotomy, complete medical histories, and donor scheduling and consult with the Medical Director for technical guidance, donor safety and eligibility issues, document results and outcomes as applicable.
  • Create a welcoming environment for donors to increase donor retention.
• Supervise staff including the hiring, training, evaluation, discipline, and recognition to ensure a well-qualified team and to enhance operational and business success.
  • Ensure staff tasks are performed at adequate proficiency levels and oversee the training of employees in the performance of those tasks and duties.
• Manage supply inventory to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
• Ensure effective internal and external communications between functional teams to foster teamwork, enhance operational success, and support strategic initiatives.
• Responsible for the management of maintenance and/or routine service and calibration of scientific and technical instrumentation and equipment.
• Oversee and ensure a clean and functioning donor center facility through established cleaning and maintenance programs.
• Assist in the development and validation of new laboratory procedures and techniques.
• Analyze, summarize, and verify routine data analyses and data summary.
• Oversite of laboratory activities to ensure compliance with federal and state regulations, as applicable.
• Perform other duties, as necessary.
• Awareness and approval of site expenditures.
• Mange customer and regulatory audits

TRAVEL

This position may require up to 5-10 % travel over the course of a year.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• Associate or bachelor’s degree.
• One (1) year of experience recruiting, hiring, training, and managing the performance of employees.

Certificates, Licenses, Registrations Required

• None required.

Certificates, Licenses, Registrations Preferred

• Certified in Phlebotomy from a National Organization
• Apheresis certification
• Bachelor's degree or higher in medical technology or one of the chemical, physical, biological or clinical laboratory science, and two-six (2-6), years laboratory training or experience, as applicable.
• Medical Technologist certification.
• Associate or bachelor’s degree in nursing.
• One (1) year of experience with responsibility for fiscal management and/or budgeting.
• Three (3) years’ experience within in blood banking, lab management or related field.

Other Skills and Abilities

• Strong multitasking abilities to complete activities in a fast-paced, deadline-driven environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to perform routine calculations and apply concepts such as fractions, percentages, ratios, algebra and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to troubleshoot method and instrument issues, as needed.
• Proficiency in a variety of computer software programs including MS Office
• Ability to work in a team donor center and laboratory environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to: stand; walk, sit, and stoop.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

General business hours for the position will be Monday - Friday. Occasionally evening hours and weekends may be required. While performing the duties of this job, use of personal protective equipment to prevent exposure to hazardous materials is frequently required. The employee has potential for exposure to fumes, airborne particles and toxic or caustic chemicals, biohazards, flammable liquids. The employee is occasionally required to use equipment with moving mechanical parts, with risk of electrical shock and vibration. The noise level in the work environment is usually moderate, at times, the noise level can be louder and hearing protection may be required. The employee may work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Continued employment remains on an at-will basis, unless otherwise contractually bound.