What are the responsibilities and job description for the Field Application Specialist: Microbiology - Kentucky/Ohio position at bioMerieux Inc.?
Field Application Specialist : Microbiology - Kentucky / Ohio
Location : Field, United States
Position Type : Unfixed Term
Job Function : Customer Service
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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Description
Position Summary & Responsibilities : This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders. This is a field-based position supporting Kentucky / Ohio territory and surrounding areas. Candidates must reside within the territory or be willing to relocate. The ideal candidate will be located in the Lexington or Cincinnati area. Extensive field travel is required - average 65-80% overnight stays.
- Perform all work in compliance with company policy and within the guidelines of bioMerieux's Quality System.
- Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
- Develop, cultivate, and maintain strong professional relationships with all customers.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field / System Engineers, IT Resources, Management teams, and Local / Global Support Teams.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Responsible for efficient territory management within operating expense budget.
- Support bioMerieux revenue initiatives.
- Perform other duties as assigned, and / or as business needs dictate.
Education, Skills, & Experience :
LI-US
Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at recruitment@biomerieux.com.
BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).
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