Customer care specialist

Position Summary :

Serve internal and external customers with a first call resolution philosophy by providing information and prioritizing their needs through cross-collaboration with other depts such as sales, supply chain, accounts receivable, marketing, etc.

while also processing customer orders, thereby building loyalty and trust across the organization.

Primary Responsibilities :

• Manage customer conversations across all support channels, email, phone, eCommerce, and escalate / forward to appropriate teams as needed to ensure rapid support.
• Process and manage internal / external customer orders and requests received via telephone, fax, mail, and eCommerce, working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and / or delays.
• Analyze customer pricing discrepancies with the pricing team, as required, to ensure accuracy and avoid credit memos.
• Document Customer Logistical Complaints through the Notification module in SAP. Assist in determining root cause and appropriate solution;

enter no charge replacement orders or issue credit / debit memos or returns as appropriate; communicate errors to applicable departments for review and corrective action.

• Assist with projects and programs in collaboration with other customer-facing functions to drive continuous improvement.
• Perform other job duties as assigned.

Education, Skills, & Experience :

• High School Diploma required with 1 years of direct customer contact experience preferred.
• Previous experience in Customer Service, Data Entry, and Customer Resolution is highly desired
• Good working knowledge of Microsoft Office Suite products required - Microsoft Outlook and Excel experience
• Excellent verbal and written communication.
• General business knowledge such as basic finance, marketing, sales, and accounting

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PandoLogic. Category : , Keywords : Customer Service Representative

Last updated : 2024-11-25