Customer Care Specialist (Technical)

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, verification of account information, providing support to our branches and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Job Description

Essential Duties & Responsibilities: 

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and billing inquiries.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Address customer questions on available alarm systems.
• Troubleshooting issues with hardware and/or software
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.
  
  

Education/Qualification: 

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
  
  

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
  
  

#indeed #peakalarm

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short term disability
• 401K with employer match
• Paid vacation and company holidays
• Company vehicle (if job applicable)
  
  

Pye Barker Fire and Safety is an Equal Opportunity Employer