What are the responsibilities and job description for the Customer Service Rep. position at BioReference Health, LLC?
Company Overview
This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.
Job Description
POSITION SUMMARY :
Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.
PRINCIPAL JOB DUTIES
Duties may include but are not necessarily limited to the following :
- Answers calls from internal and external clients and patients regarding any laboratory related issues.
- Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
- Report laboratory results using established protocols
- Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
- Place client supply orders
- Follows up with clients on consent forms, failed faxes and work all outgoing queues
- Understands the importance of Quality Service and how it is measured
- Under general supervision, follows established company policies and procedures and applies acquired job skills.
- Performs functions that require full knowledge of general aspects of the job.
- Embrace and utilize the Customer Service Excellence tools and techniques
- Assists with various projects as assigned by direct supervisor.
- Other duties as assigned.
EDUCATION :
EXPERIENCE AND REQUIRED SKILLS :
Prioritize and manage time efficiently.
PREFERRED SKILLS :
BioReference Laboratories is an Equal Opportunity Employer
