What are the responsibilities and job description for the CUSTOMER SERVICE REP I position at Spherion?
As a Customer Service Representative, you'll play a vital role in ensuring we deliver on our promise of outstanding service. You will work closely with customers, business partners, and drivers to meet commitments, resolve issues, and ensure customer satisfaction at every step of the journey.
Responsibilities :
Assist customers and business partners via telephone and email.
Handle customer complaints with professionalism and composure.
Diagnose, assess, and resolve problems or issues efficiently.
Monitor delivery routes to ensure progress and timely service.
Scan haul-away pods and verify delivery stamps.
Process changes or cancellations to delivery orders accurately.
Working hours : Various Shifts Available
Skills :
High school diploma or equivalent.
1 year of experience in a call center or related customer service environment.
Excellent verbal and written communication skills.
Proven ability to exceed customer expectations while delivering solutions.
Education : High School
Experience : 1-4 years
Qualifications :
Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
Excellent customer service skills with the ability to resolve issues effectively.
Exceptional organizational skills with the ability to multitask efficiently.
High level of adaptability and the ability to perform under pressure.
Join a company where innovation meets opportunity. In this role, you?ll be supported by a passionate team that thrives in a fast-paced environment. Whether you?re looking to advance your career or start a new chapter, the possibilities are endless here. If you?re motivated, driven, and ready to grow, we want you on our team. Apply now to start your journey with us!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Assist customers and business partners via telephone and email.Handle customer complaints with professionalism and composure.Diagnose, assess, and resolve problems or issues efficiently.Monitor delivery routes to ensure progress and timely service.Scan haul-away pods and verify delivery stamps.Process changes or cancellations to delivery orders accurately.
experience
1-4 years
skills
High school diploma or equivalent.1 year of experience in a call center or related customer service environment.Excellent verbal and written communication skills.Proven ability to exceed customer expectations while delivering solutions.
qualifications
Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.Excellent customer service skills with the ability to resolve issues effectively.Exceptional organizational skills with the ability to multitask efficiently.High level of adaptability and the ability to perform under pressure.
education
High School
