IT Support Technician I

Job Description

Job Description

Title : Part-Time IT Support Technician

Job Overview :

The Part-Time IT Support Technician provides remote and in-person technical assistance with computer systems, hardware, networks, and software. This is a part-time position with flexible scheduling where the individual will work 20 to 30 hours per week. This position would be ideal for someone with the right technical skills, who is still in school, looking for a job with flexible scheduling and wants to start their IT career with a growing local Bio-Pharmaceutical Company.

Key Responsibilities :

• IT Help Desk : Serves as the first point of contact for employees seeking technical assistance over the phone, email, or via the IT Help Desk System.
• Computer Hardware / Software Installation & Repair : Installs, configures, and repairs computer hardware and software.
• User Training & Instruction Writing : Trains users in startup, basic and advanced use of software programs including Microsoft 365 related applications and network operating systems. May provide group training on request. Creates and maintains step-by-step instructions for end users where necessary.
• Office & Workspace Management : Responsible for the installation and internal transfer of end user equipment within the employee’s office or workspace.
• Hardware Asset Management : Assists in the provisioning and decommissioning of hardware assets such as laptops, desktop computers, printers, VoIP phones, mobile devices and associated peripherals.
• User Account Management : Assists with the creation and maintenance of end user accounts within the various software systems required during BioSpectra’s daily operations.
• Telecommunications : Performs termination of network cabling and associated telecommunications equipment.
• Inventory Management : Ensures that IT stock rooms are organized and continuously supplied with the appropriate equipment and items required for BioSpectra’s daily operations. Helps maintain up to date electronic inventory of all BioSpectra software and hardware assets.

Skills & Qualifications :

Experience with personal computer equipment. Advanced personal computer, word processing, spreadsheet, and experience supporting internal help desk systems preferred.

Technical Communication : Excellent communication and customer service skills to be able to communicate technical information to non-technical users. Uses excellent documentation practices to detail all interactions, resolutions, complaints, or other pertinent details associated with all support tickets.