What are the responsibilities and job description for the On-Site IT Support Technician position at firstPRO, Inc?
firstPRO is seeking a skilled and proactive On-Site IT Support Technician to join our client’s PC Support Team. In this role, you will play a pivotal role in ensuring seamless technology support, with a particular focus on mobile device management and password migration tasks. As part of a hands-on team, you will configure, install, and troubleshoot technical equipment while delivering exceptional on-site support for end users.
This is a long-term contracting opportunity based 100% on-site.
Responsibilities :
- Configure, deliver, install, and validate technical equipment to meet organizational needs.
- Perform diagnostics and troubleshooting for hardware and software issues directly at user locations.
- Provide expert assistance in managing, configuring, and troubleshooting mobile devices.
- Lead and support password migration efforts to ensure smooth transitions for users.
- Identify, research, and resolve technical problems efficiently, employing creative problem-solving techniques.
- Maintain accurate records of hardware, peripherals, and other IT assets.
- Adhere to organizational technology standards and policies while providing support.
- Offer consultative and empathetic technical assistance to end users, ensuring clear communication and issue resolution.
Qualifications :
