What are the responsibilities and job description for the Information Technology Associate position at Bippus State Bank?
Position Summary:
The Information Technology Associate is responsible for responding to help desk ticket submissions, end user device deployments, end user account administration and assisting with limited systems administration and security-oriented tasks. This is a full-time on-site position primarily working at the bank’s headquarters in Huntington, Indiana.
While the bank leverages robust remote systems management tools, travel will be required on an as-needed basis to all bank offices located in Huntington, Roanoke, North Manchester and Warren, Indiana.
Essential Functions and Basic Duties
- Review and respond to assistance requests from staff members related to computer systems, hardware and software.
- Document all troubleshooting steps and changes performed in the bank’s ticketing system.
- Configure and deploy PC’s and Laptops.
- Deploy and troubleshoot computer peripherals such as printers and scanners.
- Perform basic network tasks such as connecting physical ports and assigning appropriate VLANS.
- Identify opportunities to eliminate issues that contribute toward unplanned downtime.
- Assist with training new and existing staff on how to use software productivity tools
- Review email communications reported as suspicious and leverage related tools to remove and prevent harmful content from reaching staff mailboxes.
Skills and Qualifications
The ability to demonstrate an existing body of knowledge of:
- Microsoft Windows Active Directory Administration
- PC hardware and software troubleshooting methodology
- PC peripheral troubleshooting methodology
- A basic understanding of network communications topology
Excellent oral and written communication skills
A technology-related degree, relevant certifications or related work experience will all be considered.
A commitment to ongoing skills development
Job Type: Full-time
Pay: $45,500.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Employee stock ownership plan
- Yearly bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,500 - $60,000