What are the responsibilities and job description for the Solution Engineer position at Birdeye Australia?
Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
To learn more, please visit: https://birdeye.com
What You’ll Do
Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Solution Engineer to work remotely in the US. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.
Responsibilities
The Solution Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers. Here is what you will do:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
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Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
To learn more, please visit: https://birdeye.com
What You’ll Do
Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Solution Engineer to work remotely in the US. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.
Responsibilities
The Solution Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers. Here is what you will do:
- Be a key and active participant in client demos and presentations for upmarket and channel partner deals.
- Articulate Birdeye’s technology and product updates to prospective customers to fit their business model
- Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services
- Work interdepartmentally with product, implementation and sales to craft product value propositions
- Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
- Answer technical questions from clients regarding Birdeye technology, features and solutions
- Establish and maintain strong relationships throughout the sales cycle with prospects
- Prepare proposals/presentations for customer meetings, as needed
- Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed
- Proficient using a SaaS solution for online demonstrations
- Previous industry experience with API’s
- Technical appetite to become a Birdeye expert
- SaaS technology background
- Strong understanding of sales, marketing and SaaS solution selling
- Experience in leading product demonstrations and online sales meetings
- Excellent communication skills required
- Ability to quickly understand customer needs and communicate a solution
- Demonstrated ability to work in an online sales environment
- Previous employment working for a SaaS company preferred
- Ability to analyze data with excellent attention to detail
- Demonstrated ability to meet deadlines and juggle multiple priorities
- Previous experience working in sales overlay / sales support preferred
- Technical curiosity and a desire to fully explore the technology at hand is a big plus
- Salesforce.com experience preferred
- Excellent Microsoft Office Suite proficiency
- Excellent written, phone, video chat, and communication skills
- Well-organized, attentive to details, and possess clear communication and relationship skills
- A team player capable of high performance and flexibility working in a dynamic environment
- Ability to quickly understand business requirements and expectations; detail oriented
- BA/BS or equivalent work experience required
- Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics
- Previous SaaS support experience a plus
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
- 100% Employer-paid benefits with multiple health plan options (HSA, PPO) for employees
- Unlimited PTO
- 401(k) with company match
- Flexible work from home options available
- Maternity & Paternity Leave
- Employee Resource Groups - network with like-minded "Birds"
- Abundant opportunities that come with a dynamic and fast-growing organization!
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