What are the responsibilities and job description for the Partner Success Manager, Channel position at Birdeye?
Job Type
Full-time
Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You’ll Do
We are looking for a Channel Partner Success Manager to join our Partner Success Team in our Dallas office. The ideal candidate will have a passion for building strong relationships with channel partners and has experience driving growth, engagement, and customer satisfaction. An ideal candidate can work and thrive in a fast-paced, customer centric and sales focused entrepreneurial environment. You are a Success Manager for our Channel Partners. You’ll have responsibility to service and grow some really large partners and some smaller Partners.
The goal is to ensure our Partners stick on the platform and sell more seats. You will also be responsible to renew Partners and help us expand Partner accounts through sales enablement, adding on new features, pricing package upsells, etc.
Responsibilities
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
Full-time
Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You’ll Do
We are looking for a Channel Partner Success Manager to join our Partner Success Team in our Dallas office. The ideal candidate will have a passion for building strong relationships with channel partners and has experience driving growth, engagement, and customer satisfaction. An ideal candidate can work and thrive in a fast-paced, customer centric and sales focused entrepreneurial environment. You are a Success Manager for our Channel Partners. You’ll have responsibility to service and grow some really large partners and some smaller Partners.
The goal is to ensure our Partners stick on the platform and sell more seats. You will also be responsible to renew Partners and help us expand Partner accounts through sales enablement, adding on new features, pricing package upsells, etc.
Responsibilities
- Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
- Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
- Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
- Marketing and other outreach to Channel partners including newsletters, phone calls
- Managing the distribution of collateral and marketing materials to the Channel
- Maintaining CRM and other internal systems
- Developing and interpreting reports on Channel Partner engagement
- Making recommendations and testing future engagement strategies
- Logistical support for Channel Partners
- Technical integrations support; API, SFTP, CRM automation, etc.
- Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
- Produce weekly and month-end performance reports, and ad hoc analyses as required
- Create engaging content that represents our brand in collaboration with other departments
- Work with internal and external teams to address data quality issues
- Work closely with third party account managers to ensure KPI goals are aligned
- Monitor daily, weekly and monthly performance across accounts
- Bachelor’s degree
- Digital marketing experience and vertical knowledge of various industries
- 2-3 years of customer success or channel partner management experience
- Strong attention to detail
- Self-starter with experience working in smaller teams and taking initiative on new projects
- Experience using a CRM (SFDC) is a plus but not required
- Strong analytical skills and outstanding attention to detail
- Solid understanding of performance marketing, conversion, online customer acquisition and return goals Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
- 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
- Flexible PTO
- 401(k) with company match
- Flexible work from home options available
- Maternity & Paternity Leave
- Employee Resource Groups - network with like-minded "Birds"
- Abundant opportunities that come with a dynamic and fast-growing organization!
