What are the responsibilities and job description for the Community Manager position at Birge & Held Asset Management?
McCord Square; 205 Unit Multi-family Residential Community
Who we are
Join a company where passion meets purpose. At Birge & Held (“B&H”), we're not just transforming multifamily housing—we're redefining it with energy and excitement. Our team embodies a culture of leadership at every level, fostering collaboration and a relentless commitment to our shared vision. We believe in the power of every individual to make a meaningful difference, shaping communities and lives through our core Purpose: "Investing in Communities to transform lives".
At B&H, we live by our core values: Leadership at Every Level, empowering each team member to lead with initiative and responsibility; Passion for People, ensuring that genuine care and respect drive everything we do; and Always Learning, fostering an environment where curiosity and growth are embraced. If you're ready to bring your passion for people and learning to work every day, and to embrace the challenge of creating real impact, we invite you to join us on this journey.
What we offer
At Birge & Held, we are committed to building more than just a career; we cultivate a values-based culture where employees are encouraged to thrive personally and professionally.
- We offer competitive dental, vision, and health plans to ensure our employees and their families receive the care they need.
- Enjoy peace of mind with our 401K match plan, ensuring your future is as secure as your present.
- We provide coverage for both Long-Term Disability (LTD) and Short-Term Disability (STD), along with critical illness insurance, safeguarding you against unforeseen challenges.
- Embrace work-life balance with generous paid time off, including the unique perk of celebrating your birthday as a holiday.
- Benefit from employee discounts at Birge & Held properties, making living expenses more affordable and convenient.
- Join an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
- Experience an inclusive and positive company culture that fosters growth, creativity, and collaboration.
The Role
The Community Manager is primarily responsible for their property’s actions. The purpose of the Community Manager is to effectively supervise, manage and coordinate persons, activities, and available resources to accomplish each property’s objectives as set forth by the property owner. These objectives will include maximizing occupancy levels, income, and property values; monitoring expenditures; and ensuring the properties are managed in accordance with industry standards. In addition, the Community Manager is responsible for ensuring that each property follows and abides by all company policies. This person will report directly to the Regional Property Manager.
What you will do
Essential Duties and Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
- Ensure adherence to budgets.
- Manage general leasing and renewal activities.
- Set appointments, show apartments, certify potential residents, and maintain a high percentage of occupancy.
- Perform primary duties using a computer system and must keep current on system changes.
- Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
- Ensure new residents are properly moved in and complete move-in inspection form.
- Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
- Analyze processes and procedures to ensure optimum efficiency levels.
- Maintain positive customer relations with current and prospective residents.
- Initiate and implement policies/procedures to address resident concerns, e.g. service requests, noise complaints, etc.
- Supervise apartment community staff including performance management, discipline, and timekeeping.
- Communicate frequently with your assigned District Manager & Regional Manager on vital needs of the community.
- Work with the accounting department to ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits.
- Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
- Develop and maintain positive relations with tenants, contractors, local community and groups or associations.
- Perform evictions, utility shut-offs, and landlord liens as required on delinquent rents.
- Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.
- Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently.
- Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety, and security.
- Communicate important information to residents with well-written and professional notices.
- Carry out other duties as assigned by your supervisor or other Leadership staff.
- Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment.
What you will need
Skills and Competencies
- An understanding of NOI, and cash flow.
- Experienced in property financial analysis and must be able to read and understand financial reports.
- Must be able to handle crisis appropriately.
- Must be able to communicate effectively in the organization, both verbally and in writing.
- A complete understanding of Fair Housing.
- A thorough understanding of apartment rent collection procedures.
Education and Experience
- At least three (3) years of management experience in the field of residential property management.
- Ability to multi-task and prioritize.
- Exhibit strong attention to detail.
- Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands.
- Experience in One-Site preferable.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
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