What are the responsibilities and job description for the Leasing Specialist position at Birge & Held Asset Management?
Multi-family Residential Community
Who we are
Join a company where passion meets purpose. At Birge & Held (“B&H”), we're not just transforming multifamily housing—we're redefining it with energy and excitement. Our team embodies a culture of leadership at every level, fostering collaboration and a relentless commitment to our shared vision. We believe in the power of every individual to make a meaningful difference, shaping communities and lives through our core Purpose: "Investing in Communities to transform lives".
At B&H, we live by our core values: Leadership at Every Level, empowering each team member to lead with initiative and responsibility; Passion for People, ensuring that genuine care and respect drive everything we do; and Always Learning, fostering an environment where curiosity and growth are embraced. If you're ready to bring your passion for people and learning to work every day, and to embrace the challenge of creating real impact, we invite you to join us on this journey.
What we offer
At Birge & Held, we are committed to building more than just a career; we cultivate a values-based culture where employees are encouraged to thrive personally and professionally.
- We offer competitive dental, vision, and health plans to ensure our employees and their families receive the care they need.
- Enjoy peace of mind with our 401K match plan, ensuring your future is as secure as your present.
- We provide coverage for both Long-Term Disability (LTD) and Short-Term Disability (STD), along with critical illness insurance, safeguarding you against unforeseen challenges.
- Embrace work-life balance with generous paid time off, including the unique perk of celebrating your birthday as a holiday.
- Benefit from employee discounts at Birge and held properties, making living expenses more affordable and convenient.
- Join an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
- Experience an inclusive and positive company culture that fosters growth, creativity, and collaboration.
The Role
The Leasing Specialist is primarily responsible for building relationships with prospective residents and showing them why they should select our property as their home. We are looking for someone with a proven track record in sales and customer service to help us with the leasing process. The Leasing Specialist will report directly to the Community Manager.
What you will do
Essential Duties and Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Answer phone and email daily.
- Respond promptly to all prospects and lead to on-site appointments. Schedule, coordinate, and conduct unit showing with prospective tenants.
- Meet with new prospects and provide expert information on our product, offering in a kind and helpful manner to try to win the business of new tenants who meet our property criteria.
- Generate new leases.
- Initiate creative strategies to build positive buzz about the apartment community; partner with nearby businesses, attend local events, and make connections/contacts in the neighborhood.
- Check curb appeal and apartments each day to ensure we are ready to tour and demonstrate our property offerings to ensure a positive customer experience.
- Lead social meal initiatives to connect and engage residents, post announcements, photos, updates, and event information.
- Shop the competition.
- Meet and exceed monthly leasing targets.
- Complete daily checklist.
- Report all property deficiencies to Community Manager.
- Respond to and maintain constant communication regarding any work orders.
- Process applications and gather the verifications that support the application process and prepare the move-in paperwork.
- Administrative duties and projects as assigned by Regional and Community Manager.
What you will need
Skills and Competencies
- Interact with all residents, staff, clients, and vendors in a professional and courteous manner.
- An understanding of Fair Housing.
- Very strong organizational and sales skills.
- Strong oral and written communication skills.
- Ability to build and maintain relationships with others.
- Strong computer and phone skills.
Education and Experience
- Previous sales and customer service experience is beneficial.
- Experience within the apartment industry is preferred.
- Able to multi-task and prioritize.
- Exhibit strong attention to detail.
- Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
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