Debt Manager (C&R licensed software/Techno functional)

Role Summary

You will be responsible for maintaining the integrity of the Recovery Technology platform (Debt Manager) by managing new process builds, modifications to existing strategies, monitoring data exchanges (host systems/recovery platforms/suppliers), managing run processes such as unit testing and QA support, asset sales, account maintenance and exception handling. You will have cross functional tasks with SYF IT and Business process owners to ensure systems SLA's and system configuration maintenance.

What You’ll Do:

• Act as Owners: Ensure best practices are followed related to exception handling, asset sales, bug resolution, account maintenance, and system upgrades. 
• Ensure standard configuration process is maintained when implementing recovery system modifications. This includes but not limited to design documentation, coding, testing, managing code review process with SYF IT, staging objects for promotion and post implementation validation.
• Partner with the recovery system Supplier and SYF IT to ensure recovery system upgrades, hot fixes and services packs are staged, tested, and scheduled for implementation based on impact to the business.
• Ensure all Recovery System compliance metrics are maintained.
• Maintain a team code repository and develop configuration standards for stored procedures, ETLs, Blaze rules and other recovery system configuration objects.  
• Partner with leaders on Recovery System Solutions team to proactively ensure no gaps in system processing.
• Lead system projects, enhancements, and simplification builds for the Recovery System Solutions.
• Provide consulting services to Process Owners related to reviewing configuration requests, providing insight into potential process conflicts and assistance with system related inquires.
• Support and perform other duties and/or special projects as assigned to help Recovery System Solutions.
• Act as an escalation support point as required.
• Provide direction on monitoring daily file exchanges with host systems and supplier processing questions.
• Provide unit testing support for the team.
• Partner with leaders on Recovery System Solutions team to proactively ensure no gaps in system processing.

Qualifications/Requirements you’ll need to succeed:

• Bachelor's Degree and 3 years of data systems experience or in lieu of a degree, High School Diploma/GED and 5 years of skilled data systems experience.
• Strong knowledge of C&R licensed software - Debt Manager v8 and above
• Strong skill base and knowledge of recovery operations
• 1 years' experience documenting processes using MS Word and Visio.

• 1 years' experience documented knowledge of SQL and other query tools.
• 1 years demonstrated experience coding applications

Desired Characteristics you will have that will delight us:

• 2 years' experience of C&R licensed software - Debt Manager v8 and above.
• 3 years' experience with ETL (Extract/Transform/Load) processes.
• Strong PC skills, Excel, Access, Microsoft Office, PowerPoint, One Note
• Knowledge of recovery or collections systems operations.
• Knowledge of the FDR/FD (First Data) application.
• Knowledge of Rule Engine application (Blaze, Drools).

Excellent oral/written communication, analytical and problem-solving skills.