System Analyst Support Specialist - Integrated Technology

JOB TITLE:

Systems Analyst

REPORTS TO:

Information Management Services Director

WORKDAYS:

240 Days (12 Months)

SALARY:

Salary Schedule 14 Level 4

$64,834 -$84,221

LOCATION:

Central Office

FLSA Status:

EXEMPT

NON-EXEMPT

X

JOB DESCRIPTION:

The IMS Systems Analyst will be responsible for the administration, maintenance, and support of various technology systems within the organization, including but not limited to end-user device MDM solution, student information system, library automation system, student identity management system, and learning management system. The ideal candidate will ensure the seamless operation of these systems to support educational and administrative functions.

DUTIES AND RESPONSIBILITIES:

Core System Administration & Support:

• Administer, configure, and optimize MDM solution to manage iOS and macOS devices across the organization.

• Provide technical support and troubleshooting for student information system.

• Manage and maintain library automation system.

• Support identify automation and single sign-on (SSO) systems for seamless user access across platforms.

• Administer and optimize learning management system to enhance digital learning experiences for students and staff.

• Manage other district systems as assigned and accept any other assignment as deemed necessary by immediate supervisor.

Technical Implementation & Maintenance:

• Collaborate with cross-functional teams to implement new features, updates, and enhancements for supported systems.

• Ensure system compliance with security policies, data privacy regulations, and best practices.

• Monitor system performance, proactively identifying and addressing issues to minimize downtime.

• Develop and maintain system documentation, including configuration settings, procedures, and troubleshooting guides.

User Training & Support:

• Provide end-user training and support to educators, administrative staff, and students to maximize the utilization of technology resources.

• Develop user-friendly guides and FAQs to assist with common technical issues.

• Serve as the primary point of contact for escalated support requests related to assigned systems.

Collaboration & Continuous Improvement:

• Work closely with IT leadership and educational stakeholders to align technology solutions with instructional and operational goals.

• Research and recommend emerging technologies to enhance system capabilities and user experience.

• Participate in technology planning and strategy meetings to support district-wide initiatives.

• Acquire a minimum of 12 hours of professional development each year relevant to the position.

Knowledge, Skills & Ability:

Business Analysis:

• Understanding business operations, identifying pain points, and translating business needs into system requirements.

Requirements Gathering:

• Conducting interviews, workshops, and document analysis to collect detailed system requirements from users.

System Design:

• Creating conceptual and technical designs for systems, including data models, user interfaces, and workflow diagrams.

Data Modeling:

• Defining data structures and relationships within a system to ensure data integrity.

• System Development Methodologies:

• Familiarity with project management approaches like Agile, Waterfall, or Scrum.

Technical Skills:

• Basic understanding of programming languages (e.g., Java, Python), database management systems (e.g., MySQL, Oracle), and network concepts.

Communication Skills:

• Effectively communicating complex technical concepts to both technical and non-technical audiences.

Testing and Quality Assurance:

• Participating in system testing to ensure quality and functionality.

QUALIFICATIONS:

• Bachelor’s degree and (3) years in computer science or technology preferred.

• Experience in customer service, software support, software training, and technology.

• Ability to work in a team environment to handle multiple projects simultaneously.

• Ability to communicate technical information effectively to other departments.

• Proven analytical and problem-solving abilities.

• SUCH ALTERNATIVES TO THE ABOVE QUALIFICATIONS AS THE BOARD MAY REQUIRE

APPLICATION REQUIREMENTS:

• Completed Application (HireTrue)

• Resume (uploaded to application)

• Three (3) returned References (HireTrue)

• PLEASE ENSURE ALL INFORMATION IS CURRENT WITHIN A 6 MONTH PERIOD.

PHYSICAL REQUIREMENTS:

Physical strength, mobility, dexterity, stamina, and acuity are required to perform job responsibilities.

REVISED:

January 2025

Please Note: All candidates must submit to a background check (https://www.aps.gemalto.com/al/index_adeNew.htm). Employment is contingent upon candidate meeting suitability criteria as established by Alabama State Department of Education. The Birmingham Board of Education does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments. Birmingham Board of Education is required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.