Inside Sales

Inside Sales 

Reports to: Branch Manager

Salary: Ranges from $50,000-$70,000, contingent to the level of experience, and will include a commission component.

Summary

This position is responsible for selling company product and services to new and existing customers by establishing and maintaining relationships with key decision makers within the customer’s organization.

Essential Functions/Duties

1. Answer customers' questions about products, prices, availability, product uses, and credit terms.  
2. Recommend products to customers, based on customers' needs and interests.  
3. Ability to make product recommendations, providing information to solve customer problems, providing technical support, conducting demonstrations and taking orders.  
4. Prepare quotes for customer projects. Generate new business within existing customers by probing for additional information of customer needs to ensure complete penetration of customer accounts.  
5. Prepare drawings, estimates, and/or bids that meet specific customer needs.  
6. Provide customers with product samples and catalogs.  
7. Assess customer/market needs, competitive landscapes, unserved/underserved opportunities and develop differentiated value propositions.
8. Meet/exceed department objectives and sales goals on a monthly, quarterly and annual basis.
9. Ensure market position in the core product and service lines is maintained, while exploiting opportunities for growth.
10. Unwavering support, participation, and buy-in for all Safety program related measures including leading by example.

Competencies

1. Knowledge of manufacturing and fastener costing in a production environment with proven ability to quote manufactured bolts and nuts accurately.
2. Strong customer service and interpersonal skills with the ability to build relationships is required.   
3. Capacity to always present in a manner that is not a distraction to the business that is being conducted including, but not limited to, clear and concise speech, professional dress and grooming, and appropriate body language.
4. Ability to communicate, present facts and provide recommendations effectively in oral and written form.
5. Ability to foster and maintain close working relationships both within and outside of the organization.
6. Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
7. Proficient computer skills including experience with ERP system, Microsoft applications, etc.
8. Strong verbal and written communication skills including, presenting information to leadership and customers, contributing useful information to a conversation and the ability to discern what someone is requesting and anticipate those needs.

Physical/Cognitive Demands

Although this is largely a sedentary role; climbing stairs and walking long distances (over uneven surfaces) to/within our facility, customer facilities and in social environments while entertaining customers or potential clients is required on a frequent and reoccurring basis. The position also requires the ability to lift boxes, open filing cabinets and bend or stand as necessary. Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, oral expression, problem sensitivity, written comprehension, and written expression.

Position Type/Expected Hours of Work

This is a full-time position. Hours and days vary depending on workload. Travel will be required on a consistent basis both pre-planned and last minute depending on business need.

Required Education and Experience

1. 2-3 years’ experience or training in industrial wholesale distribution; preferably in the metal fastener industry    
2. Experience in fastener manufacturing or distribution organization or similar industry.
3. Appropriate combination of experience and education will be considered
4. High School Diploma

Preferred Education and Experience

1. Bachelor’s Degree

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.