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(SAPT)-Business Systems Training Administrator

Birmingham Water Works
Birmingham, AL Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

Job Information

Job Title : Business Systems Training Administrator

Department : Executive / Business Systems

Reporting Relationship : Business Systems Transformation Manager

FLSA Status : Exempt

Grade : L

General Responsibilities :

Responsible for training and coaching end-users on the most efficient use of the Enterprise SAP system. Monitor and report trends and develop a strategy to work with internal partners to address their processes that do not align with the intended process design.

Note : Due to limited spacing within the posting area, a full and complete job description will be provided at the time of interview(s).

Essential Job Functions :

  • Work with subject matter experts (SMEs), consultants, and management to assess and develop the Business Systems training strategies, concepts, design, development, deployment, and maintenance of SAP training solutions and materials.
  • Create user procedures / work step documents, self-study, job aides, reference guides, e-learning materials, instructor / student content for SAP / Business Systems courses according to instructional design and communication principles.
  • Conduct SAP / Business Systems training, ensure training objectives meet and align with the overall training goals of the organization through quantitative analysis.
  • Establish release-specific training requirements and determine training scope and on-time execution of multi-year SAP Business Systems Training Project Plan.
  • Coordinate and validate training activities with process teams and SMEs.
  • Collaborate with other Business Systems team members to ensure release-specific training environment needs (i.e., training IDs, refresh schedule, data) are met.
  • Develop and maintain ILT (Instructor-Led Training) content. ILT materials may include but are not limited to PowerPoint presentations, Work Instructions and Exercises (using Business Process Procedures (BPPS) and Quick Reference Guides (QRGs)).
  • Identify, lead, and integrate Instructors within workstreams.
  • Identify and ensure completion of all learning management activity aspects of training (registration, training material housing, evaluations, etc.).
  • Manage activities and tasks, monitor progress and issue resolution.
  • Design, develop, and distribute assessment tools to evaluate training effectiveness; including metrics creation, monitoring, and communicating results to management.
  • Administer and secure the organization's SAP landscape including the following operations :

User creation and deletion; locking / unlocking user master records.

  • User security roles / profiles creation and maintenance (collaborate with consultants to increase knowledge in this area).
  • Annual SAP user audit conducted by the vendor to determine contract compliance.
  • Security roles audit to help ensure segregation of duties (collaborate with consultants to increase knowledge in this area).
  • Missing authorizations and new functionality troubleshooting (collaborate with consultants to increase knowledge in this area).
  • Maintain and protect sensitive and private information by keeping employee records confidential in accordance with HIPAA, local, state and federal laws and regulations.
  • Ensures that PHI / ePHI of employees, plan participants, patients, and other assigned individuals are maintained and transmitted securely and legally.
  • Perform all work safely in accordance with established safety policies and procedures. Comply with all safety and health standards and guidelines issued by management.
  • Perform other duties as assigned.

    • Essential Job Functions Con't

    Essential Job Functions Con't

    Education :

    Bachelor's degree in Business or a related field required or equivalent combination of education and experience required. Accounting and Business Process background preferred. Excellent oral and written skills. Results-oriented. Team-oriented and Collaboration focused.

    Certifications

    Customer Relationship Management (CRM) experience preferred.

    Valid Driver's License required

    Experience :

    Four (4) years of technical training and development experience using SAP or other enterprise resource planning (ERP) systems required.

    Supervision : None

    Physical Demands :

  • Ability to stand, walk or sit for extended periods
  • Reaching by extending hand(s) or arms(s) in any direction
  • Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Ability to see within normal parameters
  • Ability to hear within normal parameters
  • Ability to move about

    • Ability to lift 25 pounds

    Working Environment :

  • Moderate noise (business office)

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