What are the responsibilities and job description for the Front Desk Attendant position at BIRNAM WOOD GOLF CLUB?
Job Details
Level: Entry
Job Location: BWGC - SANTA BARBARA, CA
Position Type: Part Time
Education Level: High School
Salary Range: $20.00 - $22.00 Hourly
Travel Percentage: None
Job Shift: Swing
Job Category: Admin - Clerical
Description
Classification: Non-exempt
Education and/or Experience
- High School diploma or GED or higher.
- A minimum of two years in a resort, club or hospitality industry setting preferred.
Job Knowledge, Core Competencies and Expectations
- Excellent customer service skills and an open, courteous and friendly personality required.
- Excellent oral and written communication skills.
- Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
- Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
- Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
- Knowledge and ability to perform required role during emergency situations.
Job Summary (Essential Functions)
Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club.
Job Tasks/Duties
- Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
- Greets members and guests.
- Provides schedule and other club information to members and guests.
- Sorts and distributes in-coming mail.
- Collects and posts outgoing mail including overnight mail services.
- Maintains supply of club information for members.
- Fulfills members’ requests; for example, places phone calls and holds letters or packages.
- Performs on- or off-site errands.
- Performs general office work such as word processing, filing and operating copy machine.
- Maintains supply inventories for reception area.
- Reports presence of unauthorized visitors in or around club facility.
- Performs other duties required by the Clubhouse Manager.
Licenses and Special Requirements:
- Notary Public: provide notary services to members when requested (on site and off site), preferred, not required.
Physical Demands and Work Environment
- Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
- Must be able to sit for prolonged periods of time.
- Moderate noise level in the work environment.
Schedule: Wednesday, Thursday, Friday, Saturday and Sunday 4 - 8 p.m.
Qualifications
Salary : $20 - $22
