Manager

You will assist in leading the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationship with clients; and 3) delivering operational excellence to all clients.

Responsibilities:

• Team Building
  • Recruiting, training, and developing associates
  • Workforce planning regarding skill development and cross training
  • Managing associate performance for the long term
  • Building a winning culture consistent with company values
    
• Client Relationship Development
  • Understanding clients wants and needs and delivering services that meet those needs
  • Ensuring that we are making responsible promises to clients
  • Addressing and problem-solving client concerns in real time
  • Promoting and marketing the business and additional services to clients
    
• Operational Excellence
  • Ensuring that we are keeping all of our promises to clients
  • Ensuring all services exceed client expectations
  • Maintaining the facility and equipment in working order
  • Ensuring compliance with governing laws and regulations

Performance Metrics:

• Revenue
• Number of Strategic Clients
• Net Promoter Score

• Bachelors degree or equivalent combination of training and experience
• Five years management experience
• A passion for service and love of dogs
• A high level of self-awareness and willingness to change
• A demonstrated ability to work effectively as part of a team
• Excellent verbal and written communications skills
• The ability to plan at least six months in advance
• An ability to multi-task
• High level of attention to detail
• Proficiency in Microsoft Office Suite and Internet savvy