What are the responsibilities and job description for the Onsite Helpdesk Engineer position at Bit by Bit Inc?
Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.
Qualifications:
· Basic technical support of client systems
· Create and Maintain documentation
· Maintain Client IT Hardware inventory
· Hardware and software troubleshooting
· User onboarding and offboarding
· Audio/Visual Conference support
· On-site to client in New Jersey - Candidate should have a car
Technical Responsibilities:
- Remote Desktop support and Troubleshooting for Windows
- Network and Server Monitoring
- Antivirus Deployment
- Microsoft Active Directory Domain and File Server Administration
- Private and Hosted Email (Exchange, Office 365, Google Apps)
- Email Spam and Antivirus Administration
- Stellar Customer Service skills and communication skills
- Proficient with all Microsoft suite products
- Experience with MFA, SSO, AD and o365 preferred
- Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction
Additional Desirable Skills:
- MSP experience
- Experience supporting Law Firms
- Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)
- Firewall and Switch Administration
Minimum of 1 year experience working with a Managed Services IT company preferred.
Education:
4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.
Salary 60K Based on experience
Certification Training
Medical and Dental
Paid Vacation
401K