What are the responsibilities and job description for the Data Conversion Specialist position at Bitwerx, Inc.?
Data Conversion Specialist
About the job
Who are we?
Bitwerx, Inc. is a team of industry experts focused on designing, building, and supporting innovative software solutions that leverage data to improve the customer journey. Our experience spans many industries with a focus on veterinary, and our partners range from startups trying to bring a new idea to market to Fortune 500 companies looking to become more agile.
About This Position:
We are looking for a Data Conversion Specialist to join our dynamic team. Our ideal candidate is curious, always looking for new ways to solve problems, and has familiarity and comfort with data integration and relational databases. In addition, you are collaborative and can make a well-rounded contribution to the team. This position is a Hybrid role out of our Lexington, KY office.
What You’ll Do:
- Respond to customer inquiries via phone, email, or chat, addressing technical issues related to our products
- Diagnose and resolve technical problems, at times guiding customers through solutions
- Accurately document customer interactions, issues, and resolutions in the support tooling
- Escalate complex issues to senior team members or other departments when necessary
- Assist in creating and updating support documentation and FAQs
What We’re Looking For:
- Bachelor's degree in Computer Science, IT or equivalent, demonstrated work experience in a related field
- Familiarity with SaaS and basic understanding of data integration
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Familiarity with relational databases (PostgreSQL, MySQL, Microsoft SQL Server, etc.)
- 1-2 years experience supporting REST APIs
- Familiarity with cloud-hosted technologies (Azure preferred)
What We Offer:
- 100% company-paid health, vision, and dental insurance
- 401(k) with company match
- Robust PTO policy
- Company provided lunch on-site every Friday
- Collaborative and inclusive work culture
- The chance to make a significant impact on a growing company
Bitwerx, Inc. is an Equal Opportunity Employer. Your application will be considered regardless of race, color, national origin, age, disability, gender, sexual orientation, gender identity or expression, marital status, or veteran status. You must be legally authorized to work in the U.S.
Salary : $40,000 - $47,000
