What are the responsibilities and job description for the Call Center Agent position at Biz Voice Boost?
Job Title: Call Center Agent
Location: Charlotte, NC
Job Type: Full-time
About Us:
We are looking for a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this pivotal role, you will serve as the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibilities will include answering incoming calls, addressing customer inquiries, and resolving issues promptly and efficiently.
Job Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues effectively, ensuring satisfaction is achieved.
- Maintain detailed records of customer interactions, transactions, and feedback in our database.
- Collaborate with team members to improve overall customer service and operational efficiency.
- Identify customer needs and upsell products or services when appropriate.
Requirements:
- High school diploma or equivalent is required; associate degree preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills, with a clear and friendly phone demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficiency in using computer systems and call center software.
- Ability to work flexible hours, including evenings and weekends as needed.
