What are the responsibilities and job description for the Call Center Representative position at Biz Voice Boost?
Job Title: Call Center Representative
Location: Austin, TX
Job Type: Full-Time
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for providing outstanding customer service. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive customer experience.
Key Responsibilities:
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Answer incoming calls and respond to customer inquiries promptly and professionally.
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Make outbound calls to follow up with customers or provide necessary information.
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Resolve customer complaints and provide accurate information about products or services.
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Maintain customer records by updating account information in the system.
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Escalate complex issues to the appropriate department or supervisor.
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Follow call center scripts and procedures to ensure consistency and compliance.
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Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
Qualifications:
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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
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Strong verbal and written communication skills.
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Ability to multitask, prioritize, and manage time effectively.
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Proficiency in using computers, CRM software, and phone systems.
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Strong problem-solving skills and attention to detail.
