What are the responsibilities and job description for the Call Center Representative position at Biz Voice Boost?
Job Title: Call Center Representative
Location: Raleigh, NC
Job Type: Full-Time
Reports To: Call Center Representative
Job Overview:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this fast-paced role, you will be a crucial point of contact for our customers, providing exceptional service and support to ensure their needs are met efficiently and effectively. As the first line of communication for clients, you will handle a variety of inquiries and concerns, guiding them through our products and services while maintaining a friendly and professional demeanor.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries and issues promptly.
- Provide information about products and services to customers across various channels.
- Listen actively to customer concerns to identify needs and propose effective solutions.
- Document and track customer interactions and transactions in our database accurately.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Collaborate with team members and other departments to improve service delivery and customer experience.
Qualifications & Skills:
- High school diploma or equivalent; degree in communications or related field preferred.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills with a clear and friendly tone.
- Strong problem-solving skills with the ability to think critically under pressure.
- Proficient in using computer systems and software, particularly CRM tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
