What are the responsibilities and job description for the Customer Support Assistant position at Biz Voice Boost?
Job Title: Customer Support Assistant
Location: Charlotte, NC
Job Type: Full-time
Job Overview:
We are seeking a Customer Support Assistant to join our team and provide top-tier support to our valued customers. This role involves handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels. The ideal candidate is friendly, proactive, and passionate about marketing.
Key Responsibilities:
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Respond promptly to customer inquiries via email, phone, live chat, and social media.
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Address and resolve customer complaints in a professional and efficient manner.
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Maintain accurate customer records and interactions in the CRM system.
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Collaborate with the sales and marketing teams to enhance customer satisfaction.
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Gather customer feedback and suggest improvements to enhance the customer experience.
Requirements:
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Strong communication skills in both Spanish and English.
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Excellent problem-solving skills and ability to handle difficult situations calmly.
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Knowledge of skincare products and trends is a plus.
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Proficiency in using customer support software and CRM systems.
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Ability to multitask and work efficiently in a fast-paced environment.
