What are the responsibilities and job description for the Entry Level Custoemr Service Assistant position at Biz Voice Boost?
Job Title: Entry-Level Customer Service Assistant
Job Type: Full-Time
Location: Raleigh, NC
Job Summary:
We are seeking a motivated and enthusiastic Entry-Level Customer Service Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are met and providing a positive experience. This is a fantastic opportunity for individuals who enjoy problem-solving, communication, and working in a dynamic team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in-person in a friendly and professional manner.
- Assist customers with placing orders, processing returns, or resolving issues.
- Maintain detailed and accurate records of customer interactions in the system.
- Escalate complex customer concerns to the appropriate team or supervisor when necessary.
- Contribute to team goals by achieving individual performance targets.
- Stay up-to-date with company products, services, and promotions to provide the best support possible.
Qualifications and Skills:
- High school diploma or equivalent (some college coursework is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
