What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Biz Voice Boost?
Job Title: Entry-Level Customer Service Assistant
Location: Raleigh, NC
Job Type: Full-Time
Reports To: Customer Service Manager
Job Overview:
We are looking for a friendly and motivated Entry-Level Customer Service Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving basic issues, and providing exceptional service through various communication channels. This is a great opportunity for someone looking to gain experience in customer service while working in a supportive and dynamic environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide information about products/services, policies, and promotions.
- Resolve basic customer complaints and escalate complex issues to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Follow company guidelines and procedures to ensure high-quality service.
- Support the customer service team with administrative tasks as needed.
Qualifications & Skills:
- High school diploma or equivalent; college education is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and familiarity with CRM software is an advantage.
- Positive attitude and willingness to learn.
