What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Biz Voice Boost?
Job Title: Entry Level Customer Service Assistant
Location: Raleigh, NC
Job Type: Full-Time
Job Overview:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the initial point of contact for our customers, providing them with top-notch service and support. As a Customer Service Assistant, your primary focus will be on understanding customer inquiries, addressing their needs, and enhancing their overall experience with our company.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with order processing, returns, and product information.
- Troubleshoot basic customer issues and provide effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to management on customer trends and issues.
- Participate in training sessions to improve service skills and product knowledge.
Qualifications & Skills:
- High school diploma or equivalent; some college experience preferred.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer-oriented mindset with a positive attitude.
- Excellent problem-solving skills and attention to detail.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Availability to work flexible hours, including evenings and weekends.
