What are the responsibilities and job description for the Front Desk Representative position at Biz Voice Boost?
Job Title: Front Desk Representative
Job Location: Raleigh, NC
Job Type: Full-time
Job Summary:
We are seeking a friendly and professional Front Desk Representative to join our team. This position is responsible for providing exceptional customer service to visitors, clients, and guests, as well as managing administrative tasks at the front desk. The ideal candidate will be a detail-oriented individual with excellent communication skills, able to multitask effectively and create a welcoming environment for everyone.
Key Responsibilities:
- Answer phone calls, direct inquiries, and take messages as needed.
- Ensure that all visitors sign in and follow company security procedures.
- Handle incoming and outgoing mail, packages, and deliveries.
- Assist with scheduling appointments, meetings, and conference room bookings.
- Manage office supplies and maintain inventory.
- Provide general administrative support such as filing, faxing, and data entry.
- Handle customer complaints or concerns with professionalism and escalate to the appropriate person when necessary.
- Ensure the front desk operates smoothly during business hours.
- Perform other duties as assigned by the office manager or supervisor.
Qualifications:
- High school diploma or equivalent required; additional administrative or customer service training is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment (phone systems, fax, etc.).
- Ability to maintain a positive and friendly demeanor under pressure.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
