What are the responsibilities and job description for the Customer Service Representative position at Biztech Inc?
Responsibilities:
- Assist customers with pricing, product details, and order inquiries.
- Provide quotations and coordinate with sales and production teams to secure new orders (no cold calling).
- Maintain accurate order entry and process sales through the ERP system.
- Coordinate shipments between customers, plant personnel, and sales managers to ensure timely delivery.
- Support customer inquiries via phone and email, ensuring high-quality service.
- Communicate order status and sales data to internal teams.
- Process customer returns and manage new account credit applications.
- Perform general office duties such as filing and administrative support as needed.
Qualifications:
- Education: High school diploma required.
- Experience: 5 years in customer service within a manufacturing environment.
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Skills:
- Strong communication skills (written and verbal).
- Excellent customer service and relationship-building abilities.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Experience with ERP systems is a plus.
- Strong organizational, multitasking, and time management skills.
- Attention to detail and accuracy in order processing.
Salary : $55,000 - $60,000
