What are the responsibilities and job description for the Customer Service Representative position at Empire Auto Parts?
Job Overview
Empire Auto Parts, a leading provider of auto parts, is seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our clients.
Responsibilities
Qualifications/Skills
Empire Auto Parts, a leading provider of auto parts, is seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our clients.
Responsibilities
- Respond to customer inquiries via phone and email regarding product availability and pricing.
- Process order requests using company systems, review and confirm online orders as needed, and process returns and exchange requests.
- Place outbound calls to customers to update order status, verify account information, and update business and contact information as needed.
- Answer product information requests and resolve product support problems as they arise.
- Handle customer issues and concerns proactively and promptly, advocating for the customer while adhering to company policies and balancing the needs of the company.
- Listen for customer needs and overcome obstacles or hurdles to securing more business from the customer.
- As appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns.
- Fully document all interactions with the customer.
Qualifications/Skills
- Bilingual - Spanish/English
- Great attitude and personality
- Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
- Ability to handle customer issues with precision, professionalism, and courtesy
- Ability to build rapport and credibility with customers
- Enthusiasm, patience, and a positive attitude
- High school diploma or equivalent is a plus
- Be at least 18 years old
