What are the responsibilities and job description for the Desktop Support Engineer position at BizTech Staffing?
The role involves providing comprehensive support and troubleshooting for hardware and software issues on desktop and laptop computers. Key responsibilities include the installation of hardware and software on workstations, as well as the setup and maintenance of network and telecommunications systems. The role also includes troubleshooting LAN, server, and connectivity issues, utilizing a ticketing system when necessary. Additional tasks include re-imaging computers, performing data migrations and restorations, and conducting remote problem-solving as needed.
Key Responsibilities:
- Provide support and troubleshooting for hardware and software issues on desktop and laptop computers.
- Install and configure hardware and software on workstations.
- Set up and maintain network and telecommunications systems.
- Troubleshoot LAN, server, and connectivity issues.
- Utilize a ticketing system to manage and track issues.
- Re-image computers and perform data migrations and restorations.
- Conduct remote problem-solving when required.
Skill Set:
- Strong working knowledge of hardware components and configurations.
- Extensive software experience.
- Excellent customer service skills to effectively interact with clients and vendors.
- Proficient documentation skills.
- Practical problem-solving and solid troubleshooting abilities.
- Excellent organizational skills.
- Strong oral communication skills.
- Ability to work well in a team-oriented environment.
- Capability to install and deploy Windows and Apple-based computers.
- Self-motivated with the ability to work with minimal supervision.
- Ability to set priorities and be flexible in a fast-paced environment.
- Competence in training end users.
