Customer Success Manager

Are you an enthusiastic, motivated senior professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!

Who are we?

Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 25 years, headquartered in Paris (FR) and Enschede (NL). We are a dedicated team of over 600 diverse individuals, representing over 32 nationalities, collaborating in over 19 countries.

At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations, with many of them listed as Fortune 500 companies, to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.

What impact will you make?

As Customer Success Manager, you are the strategic expert in leading Bizzdesign’s customers on the path to success, utilizing Bizzdesign solutions and expertise, in continuous strategic dialogue with customers’ key stakeholders.

In the early phase of a customer’s lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health, and mitigate risks to drive value with Bizzdesign continuously.

You are part of the Customer Success team, dedicated to supporting our most valuable customers in the Fortune 1000 space, with a personal focus on a selected group of customers in North America. This team is part of Bizzdesign’s Customer Success Organization (CSO).

Bizzdesign’s CSO provides expertise, training, consulting, and support to ensure our software is a true “solution” to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.

The Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions, with successful post-sale onboarding support, business value delivery discussions during implementation, and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations.

All of this is driven by customer satisfaction, support references, and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.

Your tasks include:

Customer Success Engagement

• Serve as the trusted advisor for strategic key customers across the customer lifecycle; onboarding, adoption, advocacy, and expansion.
• Manage and ensure collaboration with key stakeholders and experts to drive future growth, using our Customer Success Plan, focused on enabling customer business value maximization.

Customer Success Coaching

• Support the CSO team to ensure the continued double-digit growth of the Bizzdesign business by continually improving our customer success best practices, focusing on value delivery & customer satisfaction.
• Partner with Bizzdesign’s teams to optimize customer value, resolve technical challenges, advance account renewals, and expansion, create collateral and events, and design ideal offers & features.

Reference/Advocate support

• Conduct regular business reviews to celebrate positive outcomes and identify growth opportunities, increasing customer references, and case studies.
• Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.

Renewals

• You will actively drive the Renewal Process together with our Sales team to ensure a healthy NRR (Net Retention Rate).

What are we looking for?

You have a strong background in technology-enabled consulting services, particularly within large SaaS enterprises.

This role requires at least seven years of experience in Business Consulting or Change Management, along with a solid understanding of enterprise and business architecture.

Experience & Expertise

• 7 years in technology-enabled consulting services at large SaaS enterprises
• 7 years in Business Consulting or Change Management or Customer Success
• Strong knowledge of enterprise and business architecture is a must

Communication & Customer Engagement

• Excellent communication and presentation skills, both written and verbal
• Ability to engage with stakeholders at various levels
• Proven track record of driving customer value growth across all lifecycle stages
• Willingness to travel (up to 20%) within North America and beyond to foster strong customer relationships

Mindset & Approach

• Entrepreneurial, proactive, and ambitious attitude
• Hands-on, "roll-up-your-sleeves" approach to collaboration
• Strong relationship-building and facilitation skills
• Full ownership and accountability with high integrity

Additional Requirements

• A bachelor’s degree in IT, Business Economics, or a related field
• Fluency in English (written and verbal)
• Must be based in or near Austin, TX, or Boston, MA, with the ability to work in-office 2-3 days per week in a hybrid setting

What is in it for you?

• Competitive Pay & Bonuses: We value your contributions with a great base salary and performance bonuses.

• Plenty of Time to Recharge: Enjoy 18 vacation days every year to relax and spend time with your loved ones. Plus, you can buy up to 2 weeks of vacation days if you need them.

• Health and Wellness First: Monthly allowance for your Health Insurance, 401K retirement plan, AD&D and Life Insurance, and Short-and Long-Term Disability Insurance.

• Hybrid Working Model: We have a hybrid working model for our colleagues in the US – with beautiful offices in downtown Austin and Boston.

• Build your Ideal Home Office: We will support your ideal home office setup with a monthly ‘Work from Home’ allowance.

• Strong Team Culture: Join a supportive team of colleagues who’ll brighten your day and work together towards shared goals, fostering a positive and motivating environment.

• Global Collaboration: Work in an international environment alongside talented people from all over the world.

• Your Ideas Matter: Have a fresh perspective? We’re always open to your ideas, no matter how long you’ve been here.

• Grow with Us: Be part of an exciting, fast-growing global software company with an entrepreneurial spirit and minimal bureaucracy.

Recruitment process

For this role, you can expect the following hiring process:

• 1st Interview with our Internal Recruiter (30 minutes)
• 2nd Interview with our Customer Success Manager (45 minutes)
• 3rd Interview with a Sales member team (30 minutes)
• 4th Interview with our Global Customer Success Director (30 minutes)

Are you ready to start building your future with us? Let’s meet up for a cup of coffee online and see if we have a match!

For additional information about the role of Customer Success Manager, please contact Sophie Thomas who is the Global Recruiter via sthomas@mega.com

Please Note:

Our search is focused on candidates based in the USA, with a focus on finding a candidate located in Austin, TX and Boston, MA.

Please submit your application through our website or directly via this LinkedIn job post. Email applications will not be reviewed.

To all recruitment agencies: We have our recruitment needs fully covered, and we kindly ask that you refrain from contacting our recruiters or hiring managers. We do not entertain unsolicited acquisition attempts stemming from our job ads.