What are the responsibilities and job description for the Intake Coordinator Home Infusion - non-clinical position at BJC HealthCare?
Join BJC as an intake referral coordinator. Responsibilities include taking referrals from hospitals and verifying coverage and co-pays for patients, working with other team members over the phone and through Microsoft Teams while working closely with a team of intake coordinators from BJC Hospitals. No direct patient contact.
Schedule and location
- 9 AM – 5:30 PM (Monday – Friday) every 6th Saturday 1 -2 Holidays per year
- Office Location: Beltway - 1935 Belt Way Dr. Saint Louis, Missouri 63114
- Experience with insurance coverage and prior authorizations – STRONGLY PREFERRED
Overview
BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs.
BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country.
The Central Referral Center (CRC) for BJC Home Care Services is where the patient referral process starts. There are Intake Coordinators in each BJC hospital who coordinate services for those patients that need home care. The patients who choose BJC Home Care Services are then channeled through the CRC. The CRC also consists of nurses who take physician office referrals for patients not currently hospitalized. There is someone on-call 24/7 for the CRC to facilitate home care coordination for patients in emergency rooms, etc.
Preferred Qualifications
Role Purpose
The Intake Coordinator (non-clinical) is responsible for coordinating patient services during the home care intake process. This position manages all requests received via multiple work queues, monitoring potential patient admission dates and determining their eligibility for services. This position works with internal and external customers (patients, physician/referral sources, case managers, etc.) to ensure an outstanding customer experience. The Intake Coordinator – HCS also collaborates with management and various team members to meet the CREST (compassion, respect, excellence, safety, teamwork) values and vision of BJC.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
Preferred Requirements
Education
Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
