What are the responsibilities and job description for the Clinic Services Representative position at BJC?
Do you have exceptional customer service skills? Are you a team player? Come join our team at Barnes-Jewish Hospital as a Clinic Services Representative.
- Full Time
- NO WEEKENDS! NO HOLIDAYS!
- Shift: 8:30 AM to 5 PM Monday-Friday
- Using MS Office and EPIC
- High School Diploma or GED Required
Overview
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
Wohl Clinic serves a diverse adult socioeconomic population from the metropolitan St. Louis and surrounding areas. The Psychiatry Clinic provides Psychotherapy and Medication management to established adult patients with serious mental illness requiring symptom management. All Medical care is given by third year residents under the supervision of the Medical Director and the Washington University Medicine School faculty. Patients are seen on a regularly scheduled appointment basis. Services are provided by professional personnel in nursing, diagnostic laboratories, social services, pharmacy, and patient education. Admissions to 3-Wohl are by referrals which are generated by discharging physicians from In-patient Psychiatry or from the Psychiatry resident, in the Emergency Room. Established patients with urgent needs are screened for acuity and referred to the ER as needed.
Preferred Qualifications
Role Purpose
Provides clerical support in an ambulatory patient care setting encompassing hospital mission, vision and values.
Responsibilities
- Coordinates patient referral procedure by management of work queues, in baskets and faxes, as well as initiates the pre-authorization process. Runs eligibility in software to confirm insurance coverage.
- Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e-correspondence and general inquiries.
- Schedules and coordinates patient appointments with the department and other areas (radiology, procedure area, other testing) at the time of check out.
- Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.
- Performs Other Responsibilities as Assigned
Minimum Requirements
Education
- High School Diploma or GED
Experience
- <2 years
Supervisor Experience
- No Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
