What are the responsibilities and job description for the Lead Customer Service Rep position at BJC?
Full-time, Benefits Eligible, 401K & Pension
Join the Clinic Administration team at our Center for Outpatient Health location. Great opportunity to learn and grow with BJC. Position requires customer service experience, leadership skills, and multitasking abilities. Come thrive with BJC HealthCare!
Schedule:
- Monday-Friday 7:30-4:00, no weekends, no holidays
- 40 hours
Overview
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
The Obstetrics/Gynecology clinic serves women from diverse socioeconomic and cultural backgrounds, the majority of whom come from the St. Louis metropolitan area. Any woman, regardless of age, is eligible to receive care in the OB-BYN Clinic. Patients are seen for routine OB-GYN care including prenatal care, well women exams, and family planning. The OB-GYN Clinic provides outpatient OB-GYN care and nursing care through health promotion, prenatal screening, diagnosis, treatment, and education.
Preferred Qualifications
Role Purpose
Serves as the lead for customer service representatives. Directs the patient flow process for the customer service team. Coordinates day-to-day operations in respective areas. Assists in training new staff. Provides reports on specific areas of responsibility. Provides updates to the Intake Manager, promotes and holds employees responsible for ICARE standards.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
Preferred Requirements
Education
Experience
Supervisor Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
