IT Support Technician

BK Technology Professionals is a fast-growing company that has been in business for nine years. We are proud to be one of the leading Managed Service Providers (MSP) in the industry, providing a range of IT solutions and services to businesses of all sizes.

At BK Technology Professionals, we take customer service seriously. We believe that by going above and beyond for our clients, we can build strong relationships and help them achieve their goals. But we also care about our team members, and we work hard to create a positive and supportive work environment.

As an MSP, our activities include but are not limited to: network and server maintenance, cloud computing, cybersecurity, disaster recovery, data backup and restoration, virtualization, and more. We have a team of experienced professionals who are dedicated to delivering top-quality services and ensuring that our clients' technology needs are met.

We offer a full benefits package to our employees, including health insurance, 401(k), paid time off, and more. Join our team today and be a part of a company that values its clients and its people!

**This is not an entry level position. If you do not have at least 5 years of actual professional I.T. experience please do not apply for this position.

Job Title: IT Support Technician

Our growing IT managed services provider (MSP) is seeking a skilled and experienced IT Support Technician who will be responsible for supporting our clients' IT infrastructure. The ideal candidate must have strong expertise in Desktop Support, Network Design and Administration, Router Configuration and Administration, Security, and PowerShell scripting.

Job Responsibilities:

• Provide technical support to clients via remote and on-site assistance
• Troubleshoot and resolve issues related to client’s IT infrastructure including servers, workstations, network devices, and security systems.
• Install, maintain and upgrade software applications such as operating systems, server applications, and security tools.
• Perform regular backups, disaster recovery planning, and implementation.
• Monitor client’s IT infrastructure and proactively identify possible problems.
• Provide quality customer service through timely and effective communication with clients.
• Document all support activities in detail.

Qualifications:

• A minimum of five years of experience in IT support or similar role.
• Experience in working with Kesaya AutoTask, Kesaya 365, Kesaya User , Microsoft Server 2012-2022, Desktop support, RocketCyber, ProofPoint, Microsoft SQL, Datto RMM, Microsoft Office 365 and SonicWall Routers.
• Must have excellent technical troubleshooting and problem-solving skills.
• Must have excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.

Education:

• A bachelor’s or associates degree in Computer Science, Information Technology, or related field is a plus. Minimum of 5 years experience is required.

Certifications:

• Previous MSP experience is an advantage
• Relevant IT certifications such as Microsoft, CompTIA, ITIL, etc. are an advantage.

If you are a dedicated IT professional with the required technical expertise and customer service skills, then we encourage you to apply for this position. We offer competitive salary packages, benefits, and growth opportunities to our employees.

Job Types: Full-time, Permanent

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• I.T. Support: 5 years (Preferred)

Work Location: In person

Salary : $40,000 - $70,000