What are the responsibilities and job description for the Visitors Services Specialist position at Black Bear Technology Solutions?
Job Title : Visitors Services Specialist
Location : DC Metro Area
Clearance : ability to obtain a Secret Clearance
Job Description :
As a Visitors Services Specialist, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service, managing visitor flow, and supporting various museum functions. Your responsibilities will include :
Key Responsibilities :
- Visitor Interaction :
Proactively greet and welcome visitors upon arrival at the museum.
Support wayfinding on the NMAD Pavilion plaza and within the museum.
Develop and maintain a strong understanding of museum content and current exhibitions.
Utilize online reservation system software and CRM tools such as Salesforce, Tiqets, and Cuseum.
Associate's degree in a relevant field OR equivalent relevant experience.
Minimum of two years of experience in a museum visitor services operation, customer service, or retail position.
Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines.
Kwaan Bear Technology (KBT), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KBT is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KBT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KBT will not tolerate discrimination or harassment based on any of these characteristics.
