What are the responsibilities and job description for the Customer Service Representative position at Black Book Global?
Join Our Team as a Customer Service Representative and Make a Difference!
Are you a problem-solver who enjoys interacting with people?
We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships.
Responsibilities
- Handle customer inquiries and complaints via phone, email, or in-person
- Provide product and service information to customers
- Process orders, forms, applications, and requests
- Keep records of customer interactions and transactions
- Follow up to ensure resolution of customer issues
- Participate in team-building activities and career development workshops
- Collaborate with team members to improve service delivery
Qualifications
- Strong communication and interpersonal skills
- Customer-oriented mindset and ability to adapt/respond to different types of customers
- Proficiency in MS Office and customer service software
- Excellent problem-solving skills and attention to detail
- High school diploma; college degree preferred
- Experience in customer service or related field is advantageous
Benefits
- Professional growth and advancement opportunities
- Supportive and collaborative work environment
- Participation in workshops and professional development programs
Be the voice of our company. Apply now to become a Customer Service Representative!
