Global Quality Manager

Position Summary:

The Global Quality Manager serves as the leader of the Quality Assurance/Control function within the Products division of Black Box.  This role develops, implements, and continually assesses the related internal quality programs to ensure the organizations production, distribution, and product development meet the quality, integrity, and efficiency standards set by the organization and our customers.  The Global Quality Manager oversees the company’s ISO 9001:2015 certification compliance standards and all related review/recertification processes.  This role directly leads and manages other global team members that are assigned Quality-related tasks and responsibilities, while indirectly leading other interdepartmental team members in the execution of needed programs.
 

Job Responsibilities:

• Quality Management & Compliance:
  • Oversee and maintain compliance with ISO 9001:2015 and other relevant industry standards.
  • Lead internal and external quality audits, ensuring corrective actions are implemented effectively.
  • Develop, implement, and continuously improve the Quality Management systems and related procedures.
  • Ensure compliance with regulatory and customer-specific quality requirements.
• Team Leadership & Development:
  • Manage, mentor, and develop members of the Quality team, fostering a culture of continuous improvement.
  • Provide training on quality standards, best practices, and process improvements.
  • Set performance goals and conduct regular evaluations for the quality team.
• Manufacturing & Warehousing Quality Control
  • Work closely with manufacturing and warehousing teams to ensure product quality meets company standards.
  • Oversee incoming, in-process, and final inspections, implementing corrective actions as needed, to ensure that the desired results are attained.
  • Develop and maintain key quality metrics (KPIs) such as defect rates, customer complaints, and supplier performance.
• Continuous Improvement & Root Cause Analysis
  • Implement and drive best-in-practice methodologies and other quality improvement methodologies.
  • Lead root cause analysis and corrective/preventive action processes to resolve quality issues.
  • Drive cost-effective quality initiatives to enhance efficiency and reduce waste.
• Supplier & Customer Quality Management
  • Collaborate with suppliers to ensure quality standards are met, conducting audits as necessary.
  • Address customer complaints and quality concerns, implementing corrective actions to enhance customer satisfaction.
  • Develop and maintain strong relationships with internal and external stakeholders.

Qualifications, Skills, Knowledge and Abilities:

• Bachelor’s degree in Engineering, Quality Management, Business or a related field (Master’s preferred).
• 5 years of experience in quality management within a technology product, manufacturing, or warehousing environment.
• Strong knowledge of ISO 9001:2015 and experience leading audits.
• Experience managing a small quality team with proven leadership skills.
• Familiarity with Lean Manufacturing related processes.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work across global teams (in different regions/time zones, often in virtual environments) and manage multiple projects simultaneously.
• Preferred experience in working with SAP, Salesforce.com, and other related ERP/CRM software packages.

Supervisory Responsibility: 

• Directly manage the other team member(s) of the Quality function within the Products Divisions.